Terms & Conditions


These Terms and Conditions constitute a legally binding agreement made between you, whether personally or on behalf of an entity (“you”) and What (“we,” “us” or “our”), Our Site, www.whatoffers.co.uk, is owned and operated by Insync Media Limited, whose trading Name is What, a limited company registered in England, company number 11607340 and whose registered address is Burnden House, Viking Street, Bolton, BL3 2RR and main trading address is Wellwood Works, Main Road, Dunfermline, KY12 0PA. Our VAT number is 312 5987 94.

The Terms and Conditions set out the terms concerning your access to and use of the www.whatoffers.co.uk website as well as any other related, linked, or otherwise connected thereto (collectively, the “Site”).

The website is a multi-vendor platform that allows a business or sole trader to set up a business account, which they can create a profile to showcase their business and use the website to engage with consumers. We cover numerous types of businesses from local bricks and mortar, businesses like hairdressers, tattoo shop to accounts or dentists, We also cater for trades and services businesses such as plumbers, cleaners etc. (Services). You agree that by accessing the Site and/or Services, you have read, understood, and agree to be bound by all of these Terms and Conditions

What provides its service to you, subject to the following conditions which may be updated from time to time without notice. You are advised to check back regularly, as our terms and conditions of service may change.

You agree that by accessing the Site, you have read, understood, and agree to be bound by all of these Terms and Conditions. If you do not agree with all of these Terms and Conditions, then you are expressly prohibited from using the Site and you must discontinue use immediately.

If you register on our website, we will ask you to expressly agree to these terms and conditions. You must be at least 18 years of age to use our website. By using our website and by agreeing to these terms and conditions, you warrant and represent that you are at least 18 years of age.

All references to "you" or "your," as applicable, mean the person who accesses, uses, and/or participates in the Platform in any manner, and each of your heirs, assigns, and successors. If you use the Platform on behalf of an entity, you represent and warrant that you have the authority to bind that entity, your acceptance of the Terms will be deemed an acceptance by that entity, and "you" and "your" herein shall refer to that entity, its directors, officers, employees, and agents

In general

Acceptable use

  1. You must not:
    1. use our website in any way or take any action that causes, or may cause, damage to the website or impairment of the performance, availability or accessibility of the website;
    2. use our website in any way that is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity;
    3. use our website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software;
    4. conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to our website without our express written consent;
    5. access or otherwise interact with our website using any robot, spider or other automated means;
    6. violate the directives set out in the robots.txt file for our website; or
    7. use data collected from our website for any direct marketing activity (including without limitation email marketing, SMS marketing, telemarketing and direct mailing).
  2. You must ensure that all the information you supply to us through our website, or in relation to our website, is true, accurate, current, complete and non-misleading

Listings and Registration

Upgrade Options

Marketplace Payments

The payment method we have in place currently on our platform is stripe, this means a business must use their current stripe account if they have one or create a free account with Stripe if they need one (“Marketplace Payments”). What is not a party to any such Marketplace Payments and does not handle funds on behalf of its Members. Business Members who receive Marketplace Payments from Customer Members on What must agree to the Stripe Connected Account Agreement, which includes the Stripe Services Agreement. As a What Member, by agreeing to these terms or continuing to operate as a Member on What, you agree to be bound by the Stripe Connected Account Agreement and Stripe Services Agreement, as those agreements may be modified by Stripe from time to time. As a condition of receiving payment processing services through Stripe, you agree to provide What with accurate and complete information about you and your business, and you authorize What to share this information and transaction information related to your use of the payment processing services provided by Stripe.

Members can connect Stripe to What website to allow them to receive payments from customers through our website, What will deduct a fee from payments collected on their sales. Currently, Stripe charge 1.4% plus 20p for a transaction, What will be adding 3.6% to that (subject to change in the future) for premium accounts and 6.1% (subject to change in the future) for free accounts, so there will be an overall charge of 5% plus 20p for premium accounts and 7.5% plus 20p charge for free accounts on all marketplace transactions processed via the What website.

As a Customer Member making a Marketplace Payment through Stripe, you agree to pay all amounts you owe when due using your preferred payment method. You further authorize Stripe to charge your preferred payment method for amounts you owe when they are due, whether they are recurring or one-time payments. You must keep all payment information you provide us up-to-date, accurate and complete. Do not share your payment card, bank account or other financial information with any other Member. We take steps to secure all payment method and other personal financial information, but we expressly disclaim any liability to you, and you agree to hold us harmless for any damages you may suffer as a result of the disclosure of your personal financial information to any unintended recipients.

If members fail to make Marketplace Payments you owe when due, or if What is unable to charge one of your payment methods for any reason, What reserves all rights permissible under law to recover payment and all costs and expenses incurred, including reasonable lawyers' fees, in our pursuit of payment. You explicitly agree that all communication in relation to delinquent accounts or overdue payments will be made by electronic mail or by phone. Such communication may be made by What or by anyone on its behalf, including but not limited to a third-party collections agent.

What may, from time to time, place a hold on any of your payment methods. Any such hold will be temporary and will not mature into a charge on your payment method. Payment method holds are intended to prevent failed payments.

Business Account

There are 2 types of accounts for businesses, the Standard Account (free) and the Premium Account (paid) there are some limitations to services on the standard account compared to Premium. The allowances and limitations are detailed here: https://whatoffers.co.uk/business-sign-up. A business account holder can:

Business/trader displayed information

Business reviews

User-Driven Marketplaces

What has set up a marketplace for our businesses to list, advertise, promote and businesses to sell their products and services to other users. Those products and services are not created by, offered by, endorsed by or controlled by us. We are not responsible in any way for the quality, content, nature, applicability, or reliability of them. If you choose to purchase, register and download or to engage with any of those products or services, or with their providers, you should be aware that we do not and cannot guarantee that the information or material provided is accurate, current, or available. You understand that we assume no responsibility or liability for any content, and you agree that we are not responsible whatsoever for any actions you take there, including any purchase or arrangement with the product/service providers.

You should always do your own due diligence on any product or service prior to purchasing, to determine if it is right for you and whether the product/service provider is a reputed user.

You release What, its officers, employees, agents and successors in rights from claims, demands and damages (actual and consequential) of every kind or nature, known or unknown, suspected and unsuspected disclosed and undisclosed, arising out of or in any way related to such disputed and/or our Services.

Dispute Between or Among Users

What values our Businesses and Customers, and we understand that occasionally disputes may arise between or among them. Our goal is to provide tools to help users resolve such disputes independently. In the rare event a dispute regarding an interaction related to the Platform cannot be resolved independently, you agree, at What's request, to participate in good faith, to the extent you are reasonably able to do so, in a neutral resolution or mediation conducted by What or a neutral third-party mediator or arbitrator selected by What. Notwithstanding the foregoing, you acknowledge and agree that What is under no obligation to become involved in or impose resolution in any dispute between or among users or any third party.

Intellectual property

Electronic information submitted to this website

Third-party websites

The Site may contain (or you may be sent via the Site) links to other websites ("Third-Party Websites") as well as articles, photographs, text, graphics, pictures, designs, music, sound, video, information, applications, software, and other content or items belonging to or originating from third parties ("Third-Party Content").

Such Third-Party Websites and Third-Party Content are not investigated, monitored, or checked for accuracy, appropriateness, or completeness by us, and we are not responsible for any Third-Party Websites accessed through the Site or any Third-Party Content posted on, available through, or installed from the Site, including the content, accuracy, offensiveness, opinions, reliability, privacy practices, or other policies of or contained in the Third-Party Websites or the Third-Party Content.

Inclusion of, linking to, or permitting the use or installation of any Third-Party Websites or any Third-Party Content does not imply approval or endorsement thereof by us. If you decide to leave the Site and access the Third-Party Websites or to use or install any Third-Party Content, you do so at your own risk, and you should be aware these Terms and Conditions no longer govern.

You should review the applicable terms and policies, including privacy and data gathering practices, of any website to which you navigate from the Site or relating to any applications you use or install from the Site. Any purchases you make through Third-Party Websites will be through other websites and from other companies, and we take no responsibility whatsoever in relation to such purchases which are exclusively between you and the applicable third party.

You agree and acknowledge that we do not endorse the products or services offered on Third-Party Websites and you shall hold us harmless from any harm caused by your purchase of such products or services. Additionally, you shall hold us harmless from any losses sustained by you or harm caused to you relating to or resulting in any way from any Third-Party Content or any contact with Third-Party Websites.

Our Liability

If you are a business user: 

We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with: 

In particular, we will not be liable for: 

If you are a consumer user: 

Please note that we only provide our Site for domestic and private use. You agree not to use our Site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. 

Account Suspension or Termination

We may, in our discretion, with or without cause, with or without prior notice and at any time, decide to limit, block, suspend, deactivate or cancel your What Account in whole or in part. If we exercise our discretion under these Terms to do so, any or all of the following can occur with or without prior notice or explanation to you: (a) your Account will be deactivated or suspended, your password will be disabled, and you will not be able to access the Platform or your User Content, or receive assistance from What support teams; (b) if appropriate in our sole discretion, we may communicate to other users that your Account has been terminated, blocked, suspended, deactivated, cancelled, or otherwise penalized in any way, and why this action has been taken; and (c) you will not be entitled to any compensation for Platform services cancelled or delayed as a result of Account termination. You may cancel your use of the Platform and/or terminate your account at any time by following the "Settings" link in your profile, clicking "Account," and clicking "Deactivate Account." Please note that if your Account is cancelled, we do not have an obligation to delete or return to you any Content you have posted to the Platform, including, but not limited to, any reviews.

Code of Practice For Businesses

Businesses Must


For a business to become verified we ask for

All businesses to provide

For limited companies only

For Takeaways or Restaurants only


Your use of the platform or collective content shall be solely at your own risk. you acknowledge and agree that What does not have an obligation but reserves the right for any reason, to

(a) monitor or review user content; or

(b) for any permissible purpose, conduct identity verification, background (including criminal background), including but not limited to business members and customer members.

The platform is provided "as is," without warranty of any kind, either express or implied. without limiting the foregoing, What and its affiliates and subsidiaries, and their respective officers, directors, employees and agents explicitly disclaim any warranties of merchantability, fitness for a particular purpose, quiet enjoyment or non-infringement; any warranties arising out of course of dealing or usage of or in trade; any warranties, representations, or guarantees in connection with this platform offered on or through this platform; and any warranties relating to the quality, suitability, truth, accuracy or completeness of any information or material contained or presented on the platform, including without limitation all collective content.

What makes no warranty that the platform will meet your requirements or be available on an uninterrupted, secure, or error-free basis. What assumes no responsibility, and shall not be liable for any damages to your computer equipment or other property on account of your access to or use of the platform. What shall not be liable for any defamatory, offensive, or illegal conduct of any third party, or any loss or damage of any kind incurred as a result of the use of any data, information, materials, substance, or collective content posted, transmitted, or made available via the platform, no advice or information, whether oral or written, obtained from What or through the platform, will create any warranty not expressly made herein.

You are solely responsible for all of your communications and interactions with other users or members of the platform and with other persons with whom you communicate or interact as a result of your use of the platform, including but not limited to any customer members, service members or service recipients. You understand that What does not make any attempt to verify the statements of users of the platform or to review or vet any business services. What makes no representations or warranties as to the conduct of users of the platform or their compatibility with any current or future users of the platform. You agree to take reasonable precautions in all communications and interactions with other users of the platform and with other persons with whom you communicate or interact as a result of your use of the platform, particularly if you decide to meet offline or in person and give or receive business services. What explicitly disclaims all liability for any act or omission of any users or third parties.

Limitation of liability

You acknowledge and agree that, to the maximum extent permitted by law, the entire risk arising out of your access to and use of the platform and collective content, your offering or business services or requesting or receiving business services through the platform, and any contact you have with other users of What or third parties, whether in person or online, remains with you. neither What nor any other party involved in creating, business servicing, or delivering the platform will be liable (whether based on warranty, contract, tort (including negligence), products liability or any other legal theory, and whether or not What has been informed of the possibility of such damage, even if a limited remedy set forth herein is found to have failed of its essential purpose) for:

(a) any incidental, special, exemplary or consequential damages, including lost business fits, loss of data or loss of goodwill;

(b) service interruption, computer damage or system failure;

(c) the cost of substitute products or services;

(d) any damages for personal or bodily injury or emotional distress arising out of or in connection with these terms;

(e) the use of or inability to use the platform, business services or collective content;

(f) any communications, interactions or meetings with other users of the platform or other persons with whom you communicate or interact as a result of your use of the platform; or

(g) your offering or businesses providing business services or requesting or receiving business services through the platform.

In no event shall the total, aggregate liability of What and its affiliates and subsidiaries, and their respective officers, directors, employees and agents, arising from or relating to the terms, platform, business services, and/or collective content, or from the use of or inability to use the platform or collective content or in connection with any business services or interactions with any other users exceed the total amount of fees actually paid to What by you hereunder, the limitation of liability described above shall apply fully to residents of United Kingdom.